Total CFPB mortgage complaint records
16
Institution profile
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 2 |
| 2020 | 3 |
| 2021 | 3 |
| 2022 | 2 |
| 2023 | 1 |
| 2025 | 1 |
Leading issues
Trouble during payment process
None
6
Struggling to pay mortgage
None
3
Applying for a mortgage or refinancing an existing mortgage
None
2
Loan servicing, payments, escrow account
None
2
Application, originator, mortgage broker
None
1
View all issues (7)
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
None
1
States
California
12
Arizona
2
Florida
1
Texas
1
Company response
Closed with explanation
12
Closed with non-monetary relief
2
Closed with monetary relief
1
Untimely response
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
No
9
Yes
7
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.