Total CFPB mortgage complaint records
15
Institution profile
RESMAC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 1 |
| 2018 | 5 |
| 2021 | 1 |
| 2022 | 1 |
| 2026 | 1 |
Leading issues
Application, originator, mortgage broker
None
6
Closing on a mortgage
None
2
Struggling to pay mortgage
None
2
Trouble during payment process
None
2
Applying for a mortgage or refinancing an existing mortgage
None
1
View all issues (7)
Loan servicing, payments, escrow account
None
1
Trouble during payment process
Loan sold or transferred to another company
1
States
Florida
4
California
2
New York
2
Connecticut
1
Georgia
1
View all states (10)
Illinois
1
Massachusetts
1
North Carolina
1
South Carolina
1
Texas
1
Company response
Closed with explanation
13
Closed with monetary relief
1
Untimely response
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
10
No
5
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.