Total CFPB mortgage complaint records
78
Institution profile
RELIANCE FIRST CAP LLC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 4 |
| 2018 | 11 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 8 |
| 2024 | 6 |
| 2025 | 19 |
| 2026 | 3 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
17
Trouble during payment process
None
9
Application, originator, mortgage broker
None
6
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
6
Closing on a mortgage
None
4
View all issues (24)
Struggling to pay mortgage
None
4
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
4
Trouble during payment process
Escrow, taxes, or insurance
4
Trouble during payment process
Payment process
4
Credit decision / Underwriting
None
3
Settlement process and costs
None
3
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
2
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Delays with the closing process
1
Incorrect information on your report
Account status incorrect
1
Loan modification,collection,foreclosure
None
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Loan sold or transferred to another company
1
States
Georgia
13
North Carolina
8
Pennsylvania
7
Ohio
5
Alabama
4
View all states (27)
New York
4
Virginia
4
None
3
Tennessee
3
Connecticut
2
Kentucky
2
Louisiana
2
Maryland
2
Massachusetts
2
Mississippi
2
New Hampshire
2
New Mexico
2
Texas
2
Colorado
1
Delaware
1
Florida
1
Illinois
1
Maine
1
Michigan
1
New Jersey
1
Vermont
1
Wyoming
1
Company response
Closed with explanation
54
Closed with monetary relief
18
Closed
3
Closed with non-monetary relief
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
76
No
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.