Total CFPB mortgage complaint records
18
Institution profile
RANDOLPH-BROOKS
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2021 | 3 |
| 2022 | 3 |
| 2023 | 4 |
| 2024 | 4 |
| 2025 | 2 |
| 2026 | 2 |
Leading issues
Trouble during payment process
None
4
Closing on a mortgage
None
3
Applying for a mortgage or refinancing an existing mortgage
None
2
Trouble during payment process
Interest rate
2
Trouble during payment process
Payment process
2
View all issues (10)
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Incorrect information on your report
Account status incorrect
1
Struggling to pay mortgage
Foreclosure
1
Struggling to pay mortgage
None
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Texas
18
Company response
Closed with explanation
17
Closed with monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
18
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.