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PRIMELENDING A PLAINSCAPITAL C

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

201

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20122
201312
201424
201524
201626
201743
201832
201923
202015

Leading issues

  1. Application, originator, mortgage broker

    None

    50

  2. Trouble during payment process

    None

    35

  3. Loan servicing, payments, escrow account

    None

    26

  4. Applying for a mortgage or refinancing an existing mortgage

    None

    24

  5. Closing on a mortgage

    None

    21

View all issues (11)

  1. Struggling to pay mortgage

    None

    18

  2. Settlement process and costs

    None

    11

  3. Credit decision / Underwriting

    None

    9

  4. Loan modification,collection,foreclosure

    None

    5

  5. Incorrect information on your report

    Account status incorrect

    1

  6. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    1

States

  1. Texas

    40

  2. Florida

    21

  3. California

    13

  4. North Carolina

    11

  5. Ohio

    9

View all states (40)

  1. South Carolina

    9

  2. Maryland

    8

  3. Tennessee

    8

  4. Missouri

    7

  5. Virginia

    7

  6. Michigan

    5

  7. New York

    5

  8. Pennsylvania

    5

  9. Washington

    5

  10. Kansas

    4

  11. Massachusetts

    4

  12. None

    4

  13. Illinois

    3

  14. Mississippi

    3

  15. Oregon

    3

  16. Arizona

    2

  17. Georgia

    2

  18. Louisiana

    2

  19. Nebraska

    2

  20. New Jersey

    2

  21. New Mexico

    2

  22. West Virginia

    2

  23. AE

    1

  24. Alabama

    1

  25. Alaska

    1

  26. Arkansas

    1

  27. Colorado

    1

  28. Connecticut

    1

  29. District of Columbia

    1

  30. Idaho

    1

  31. Indiana

    1

  32. Kentucky

    1

  33. Minnesota

    1

  34. Nevada

    1

  35. Wisconsin

    1

Company response

  1. Closed with explanation

    185

  2. Closed with monetary relief

    14

  3. Closed

    1

  4. Untimely response

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    199

  2. No

    2

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology