US Mortgage Intelligence

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Institution profile

PRIMARY RES MTG

Mortgage company · ACTIVE

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Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

237

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20138
20144
201516
201616
201717
201818
201914
202019
202132
202236
202312
202425
202510
202610

Leading issues

  1. Trouble during payment process

    None

    69

  2. Applying for a mortgage or refinancing an existing mortgage

    None

    30

  3. Application, originator, mortgage broker

    None

    25

  4. Struggling to pay mortgage

    None

    20

  5. Closing on a mortgage

    None

    17

View all issues (32)

  1. Loan servicing, payments, escrow account

    None

    11

  2. Settlement process and costs

    None

    7

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    7

  4. Trouble during payment process

    Escrow, taxes, or insurance

    6

  5. Closing on a mortgage

    Changes in loan terms during or after closing

    4

  6. Credit decision / Underwriting

    None

    4

  7. Trouble during payment process

    Payment process

    4

  8. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    3

  9. Loan modification,collection,foreclosure

    None

    3

  10. Struggling to pay mortgage

    Foreclosure

    3

  11. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    2

  12. Closing on a mortgage

    Closing disclosure or other related disclosures

    2

  13. Incorrect information on your report

    Account information incorrect

    2

  14. Incorrect information on your report

    Account status incorrect

    2

  15. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    2

  16. Trouble during payment process

    Lien release

    2

  17. Trouble during payment process

    Loan sold or transferred to another company

    2

  18. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    1

  19. Closing on a mortgage

    Delays with the closing process

    1

  20. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  21. Improper use of your report

    Credit inquiries on your report that you don't recognize

    1

  22. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  23. Problem with a credit reporting company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    1

  24. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    1

  25. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  26. Trouble during payment process

    Fees charged

    1

  27. Trouble during payment process

    Private mortgage insurance (PMI)

    1

States

  1. Florida

    42

  2. Georgia

    33

  3. Maryland

    16

  4. Texas

    16

  5. Rhode Island

    11

View all states (42)

  1. New Jersey

    10

  2. Arizona

    9

  3. California

    8

  4. Utah

    8

  5. Arkansas

    7

  6. Tennessee

    6

  7. Colorado

    5

  8. Connecticut

    5

  9. District of Columbia

    5

  10. New Mexico

    5

  11. North Carolina

    5

  12. Pennsylvania

    4

  13. Virginia

    4

  14. None

    3

  15. Ohio

    3

  16. Illinois

    2

  17. Indiana

    2

  18. Kentucky

    2

  19. Massachusetts

    2

  20. Minnesota

    2

  21. New York

    2

  22. North Dakota

    2

  23. Oregon

    2

  24. South Carolina

    2

  25. Wisconsin

    2

  26. Alabama

    1

  27. Alaska

    1

  28. Delaware

    1

  29. Idaho

    1

  30. Kansas

    1

  31. Louisiana

    1

  32. Maine

    1

  33. Mississippi

    1

  34. Missouri

    1

  35. New Hampshire

    1

  36. Washington

    1

  37. Wyoming

    1

Company response

  1. Closed with explanation

    213

  2. Closed with monetary relief

    19

  3. Closed with non-monetary relief

    5

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    222

  2. No

    15

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology