Total CFPB mortgage complaint records
13
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
13
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 3 |
| 2026 | 3 |
Closing on a mortgage
Changes in loan terms during or after closing
2
Trouble during payment process
None
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
None
1
Closing on a mortgage
Delays with the closing process
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
California
2
Washington
2
Florida
1
Georgia
1
Illinois
1
Maryland
1
Missouri
1
Oregon
1
South Carolina
1
Texas
1
Utah
1
Closed with explanation
13
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
13
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.