Total CFPB mortgage complaint records
11
Institution profile
POLARIS HOME FUND CORP
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 3 |
| 2016 | 2 |
| 2017 | 3 |
| 2020 | 1 |
| 2022 | 1 |
| 2026 | 1 |
Leading issues
Credit decision / Underwriting
None
4
Application, originator, mortgage broker
None
3
Closing on a mortgage
None
2
Applying for a mortgage or refinancing an existing mortgage
None
1
Trouble during payment process
Loan sold or transferred to another company
1
States
Ohio
5
Georgia
2
Arkansas
1
North Carolina
1
Tennessee
1
View all states (6)
Washington
1
Company response
Closed with explanation
9
Closed
1
Closed with non-monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
9
No
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.