US Mortgage Intelligence

← Back to institutions

Institution profile

PNC Bank, National Association

Bank · Active · Headquarters: Wilmington, DE

Profile data observed August 3, 2026

Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

6,860

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
201296
2013908
2014931
2015695
2016635
2017460
2018482
2019345
2020321
2021359
2022391
2023343
2024324
2025311
2026259

Leading issues

  1. Loan modification,collection,foreclosure

    None

    1,746

  2. Trouble during payment process

    None

    1,291

  3. Loan servicing, payments, escrow account

    None

    1,174

  4. Struggling to pay mortgage

    None

    507

  5. Applying for a mortgage or refinancing an existing mortgage

    None

    330

View all issues (57)

  1. Application, originator, mortgage broker

    None

    237

  2. Closing on a mortgage

    None

    214

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    148

  4. Trouble during payment process

    Escrow, taxes, or insurance

    144

  5. Settlement process and costs

    None

    134

  6. Trouble during payment process

    Payment process

    130

  7. Credit decision / Underwriting

    None

    89

  8. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    81

  9. Incorrect information on your report

    Account status incorrect

    53

  10. Struggling to pay mortgage

    Foreclosure

    53

  11. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    49

  12. Other

    None

    45

  13. Trouble during payment process

    Fees charged

    45

  14. Trouble during payment process

    Paying off the loan

    42

  15. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    32

  16. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    29

  17. Trouble during payment process

    Loan sold or transferred to another company

    25

  18. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    24

  19. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    22

  20. Incorrect information on your report

    Account information incorrect

    21

  21. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    19

  22. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    18

  23. Trouble during payment process

    Private mortgage insurance (PMI)

    18

  24. Trouble during payment process

    Interest rate

    17

  25. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    14

  26. Trouble during payment process

    Lien release

    11

  27. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    10

  28. Closing on a mortgage

    Delays with the closing process

    9

  29. Closing on a mortgage

    Changes in loan terms during or after closing

    8

  30. Incorrect information on your report

    Information is missing that should be on the report

    8

  31. Closing on a mortgage

    Closing disclosure or other related disclosures

    7

  32. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    6

  33. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    5

  34. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    5

  35. Closing on a mortgage

    Fees or costs after closing

    4

  36. Problem with a company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    4

  37. Problem with a company's investigation into an existing problem

    Problem with personal statement of dispute

    4

  38. Problem with a company's investigation into an existing problem

    Was not notified of investigation status or results

    4

  39. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    3

  40. Incorrect information on your report

    Public record information inaccurate

    3

  41. Problem with fraud alerts or security freezes

    None

    3

  42. Credit monitoring or identity theft protection services

    Billing dispute for services

    2

  43. Incorrect information on your report

    Information belongs to someone else

    2

  44. Incorrect information on your report

    Old information reappears or never goes away

    2

  45. Problem with a company's investigation into an existing problem

    Investigation took more than 30 days

    2

  46. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    1

  47. Credit monitoring or identity theft protection services

    Received unwanted marketing or advertising

    1

  48. Improper use of your report

    Credit inquiries on your report that you don't recognize

    1

  49. Improper use of your report

    Reporting company used your report improperly

    1

  50. Incorrect information on your report

    Personal information incorrect

    1

  51. Problem with a credit reporting company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    1

  52. Problem with a credit reporting company's investigation into an existing problem

    Problem with personal statement of dispute

    1

States

  1. California

    715

  2. Florida

    601

  3. Pennsylvania

    511

  4. Illinois

    469

  5. Maryland

    466

View all states (54)

  1. New Jersey

    444

  2. Ohio

    359

  3. Texas

    349

  4. North Carolina

    291

  5. Georgia

    270

  6. Virginia

    237

  7. New York

    234

  8. Michigan

    213

  9. Arizona

    145

  10. Washington

    137

  11. Colorado

    110

  12. Massachusetts

    100

  13. None

    98

  14. Alabama

    84

  15. Indiana

    80

  16. South Carolina

    72

  17. District of Columbia

    70

  18. Kentucky

    67

  19. Oregon

    67

  20. Wisconsin

    63

  21. Missouri

    60

  22. Delaware

    58

  23. Connecticut

    55

  24. Tennessee

    47

  25. Nevada

    45

  26. Utah

    36

  27. Rhode Island

    33

  28. Minnesota

    32

  29. New Mexico

    29

  30. Hawaii

    28

  31. Louisiana

    22

  32. New Hampshire

    22

  33. Idaho

    17

  34. Iowa

    17

  35. Kansas

    17

  36. West Virginia

    14

  37. Oklahoma

    12

  38. Mississippi

    11

  39. Arkansas

    10

  40. Montana

    10

  41. Nebraska

    8

  42. Maine

    7

  43. Vermont

    6

  44. South Dakota

    5

  45. Alaska

    2

  46. Wyoming

    2

  47. North Dakota

    1

  48. PW

    1

  49. UNITED STATES MINOR OUTLYING ISLANDS

    1

Company response

  1. Closed with explanation

    6,128

  2. Closed

    293

  3. Closed with non-monetary relief

    199

  4. Closed with monetary relief

    179

  5. In progress

    61

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    6,847

  2. No

    13

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology