Total CFPB mortgage complaint records
798
Institution profile
PENTAGON
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 2 |
| 2013 | 42 |
| 2014 | 27 |
| 2015 | 31 |
| 2016 | 43 |
| 2017 | 31 |
| 2018 | 20 |
| 2019 | 21 |
| 2020 | 147 |
| 2021 | 156 |
| 2022 | 81 |
| 2023 | 51 |
| 2024 | 55 |
| 2025 | 57 |
| 2026 | 34 |
Leading issues
Trouble during payment process
None
195
Applying for a mortgage or refinancing an existing mortgage
None
162
Closing on a mortgage
None
85
Application, originator, mortgage broker
None
62
Loan servicing, payments, escrow account
None
41
View all issues (43)
Trouble during payment process
Payment process
26
Struggling to pay mortgage
None
25
Loan modification,collection,foreclosure
None
20
Trouble during payment process
Escrow, taxes, or insurance
20
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
18
Settlement process and costs
None
16
Applying for a mortgage or refinancing an existing mortgage
Application denials
11
Credit decision / Underwriting
None
11
Trouble during payment process
Fees charged
9
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
8
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
8
Incorrect information on your report
Account status incorrect
8
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
7
Incorrect information on your report
Account information incorrect
7
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
7
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
7
Closing on a mortgage
Changes in loan terms during or after closing
6
Struggling to pay mortgage
Foreclosure
5
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
4
Closing on a mortgage
Delays with the closing process
4
Trouble during payment process
Interest rate
3
Trouble during payment process
Private mortgage insurance (PMI)
3
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
2
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
2
Closing on a mortgage
Closing disclosure or other related disclosures
2
Improper use of your report
Reporting company used your report improperly
2
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
1
Closing on a mortgage
Setting up an escrow account for taxes and insurance
1
Incorrect information on your report
Public record information inaccurate
1
Other
None
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Problem with fraud alerts or security freezes
None
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Trouble during payment process
Lien release
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Paying off the loan
1
Unable to get your credit report or credit score
Other problem getting your report or credit score
1
States
Virginia
109
California
95
Florida
62
Maryland
58
Texas
53
View all states (50)
North Carolina
39
Georgia
38
New Jersey
35
New York
26
None
26
Pennsylvania
26
District of Columbia
21
Arizona
18
Illinois
17
Washington
15
Tennessee
12
Colorado
11
Nevada
10
Michigan
9
Massachusetts
8
Missouri
8
Ohio
8
Puerto Rico
8
Connecticut
7
South Carolina
7
Indiana
5
Mississippi
5
Nebraska
5
Oklahoma
5
Wisconsin
5
Alabama
4
Delaware
4
Iowa
4
Kansas
4
Maine
4
Oregon
3
Utah
3
West Virginia
3
Alaska
2
AP
2
Hawaii
2
Minnesota
2
New Hampshire
2
Rhode Island
2
AE
1
Arkansas
1
Guam
1
Kentucky
1
Louisiana
1
New Mexico
1
Company response
Closed with explanation
569
Closed with monetary relief
132
Closed with non-monetary relief
96
In progress
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
793
No
5
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.