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Mortgage company · ACTIVE

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CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

230

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20135
20141
20155
201611
201716
201821
201910
202024
202134
202239
202319
202416
202515
202614

Leading issues

  1. Trouble during payment process

    None

    74

  2. Closing on a mortgage

    None

    34

  3. Applying for a mortgage or refinancing an existing mortgage

    None

    21

  4. Struggling to pay mortgage

    None

    17

  5. Application, originator, mortgage broker

    None

    8

View all issues (35)
  1. Loan modification,collection,foreclosure

    None

    6

  2. Loan servicing, payments, escrow account

    None

    6

  3. Trouble during payment process

    Escrow, taxes, or insurance

    6

  4. Closing on a mortgage

    Changes in loan terms during or after closing

    5

  5. Credit decision / Underwriting

    None

    5

  6. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    5

  7. Incorrect information on your report

    Account status incorrect

    4

  8. Trouble during payment process

    Payment process

    4

  9. Closing on a mortgage

    Closing disclosure or other related disclosures

    3

  10. Closing on a mortgage

    Delays with the closing process

    3

  11. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    3

  12. Struggling to pay mortgage

    Foreclosure

    3

  13. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    2

  14. Improper use of your report

    Credit inquiries on your report that you don't recognize

    2

  15. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    2

  16. Settlement process and costs

    None

    2

  17. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    2

  18. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    1

  19. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

  20. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    1

  21. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    1

  22. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  23. Incorrect information on your report

    Account information incorrect

    1

  24. Incorrect information on your report

    Information belongs to someone else

    1

  25. Other

    None

    1

  26. Problem with a credit reporting company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  27. Problem with fraud alerts or security freezes

    None

    1

  28. Trouble during payment process

    Fees charged

    1

  29. Trouble during payment process

    Paying off the loan

    1

  30. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    1

States

  1. Florida

    74

  2. California

    40

  3. Texas

    15

  4. Georgia

    9

  5. New Jersey

    8

View all states (36)
  1. Arizona

    7

  2. Michigan

    6

  3. Minnesota

    5

  4. Ohio

    5

  5. Colorado

    4

  6. Nevada

    4

  7. Tennessee

    4

  8. Washington

    4

  9. Alabama

    3

  10. Kansas

    3

  11. Kentucky

    3

  12. Maryland

    3

  13. Massachusetts

    3

  14. New York

    3

  15. None

    3

  16. Pennsylvania

    3

  17. Illinois

    2

  18. Maine

    2

  19. Missouri

    2

  20. North Carolina

    2

  21. South Carolina

    2

  22. Wisconsin

    2

  23. Connecticut

    1

  24. Idaho

    1

  25. Indiana

    1

  26. New Hampshire

    1

  27. New Mexico

    1

  28. Oklahoma

    1

  29. Oregon

    1

  30. Rhode Island

    1

  31. Virginia

    1

Company response

  1. Closed with explanation

    197

  2. Closed with monetary relief

    23

  3. Closed

    6

  4. Closed with non-monetary relief

    4

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    217

  2. No

    13

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.