Total CFPB mortgage complaint records
230
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
230
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2013 | 5 |
| 2014 | 1 |
| 2015 | 5 |
| 2016 | 11 |
| 2017 | 16 |
| 2018 | 21 |
| 2019 | 10 |
| 2020 | 24 |
| 2021 | 34 |
| 2022 | 39 |
| 2023 | 19 |
| 2024 | 16 |
| 2025 | 15 |
| 2026 | 14 |
Trouble during payment process
None
74
Closing on a mortgage
None
34
Applying for a mortgage or refinancing an existing mortgage
None
21
Struggling to pay mortgage
None
17
Application, originator, mortgage broker
None
8
Loan modification,collection,foreclosure
None
6
Loan servicing, payments, escrow account
None
6
Trouble during payment process
Escrow, taxes, or insurance
6
Closing on a mortgage
Changes in loan terms during or after closing
5
Credit decision / Underwriting
None
5
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
5
Incorrect information on your report
Account status incorrect
4
Trouble during payment process
Payment process
4
Closing on a mortgage
Closing disclosure or other related disclosures
3
Closing on a mortgage
Delays with the closing process
3
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
3
Struggling to pay mortgage
Foreclosure
3
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
2
Improper use of your report
Credit inquiries on your report that you don't recognize
2
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
2
Settlement process and costs
None
2
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Incorrect information on your report
Account information incorrect
1
Incorrect information on your report
Information belongs to someone else
1
Other
None
1
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Problem with fraud alerts or security freezes
None
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
Florida
74
California
40
Texas
15
Georgia
9
New Jersey
8
Arizona
7
Michigan
6
Minnesota
5
Ohio
5
Colorado
4
Nevada
4
Tennessee
4
Washington
4
Alabama
3
Kansas
3
Kentucky
3
Maryland
3
Massachusetts
3
New York
3
None
3
Pennsylvania
3
Illinois
2
Maine
2
Missouri
2
North Carolina
2
South Carolina
2
Wisconsin
2
Connecticut
1
Idaho
1
Indiana
1
New Hampshire
1
New Mexico
1
Oklahoma
1
Oregon
1
Rhode Island
1
Virginia
1
Closed with explanation
197
Closed with monetary relief
23
Closed
6
Closed with non-monetary relief
4
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
217
No
13
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.