Total CFPB mortgage complaint records
14
Institution profile
OPEN MTG LLC
Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 3 |
| 2016 | 1 |
| 2017 | 1 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 2 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
5
Application, originator, mortgage broker
None
3
Closing on a mortgage
None
3
Closing on a mortgage
Delays with the closing process
1
Credit decision / Underwriting
None
1
View all issues (6)
Trouble during payment process
Escrow, taxes, or insurance
1
States
Texas
4
California
2
Oklahoma
2
Arizona
1
Georgia
1
View all states (9)
Illinois
1
Indiana
1
South Dakota
1
Virginia
1
Company response
Closed with explanation
10
Closed with monetary relief
3
Closed with non-monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
10
No
4
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.