Total CFPB mortgage complaint records
44
Institution profile
ON Q FNCL
Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 2 |
| 2018 | 2 |
| 2020 | 5 |
| 2021 | 8 |
| 2022 | 15 |
| 2023 | 6 |
Leading issues
Trouble during payment process
None
19
Struggling to pay mortgage
None
7
Closing on a mortgage
None
5
Application, originator, mortgage broker
None
4
Applying for a mortgage or refinancing an existing mortgage
None
4
View all issues (9)
Loan servicing, payments, escrow account
None
2
Improper use of your report
Received unsolicited financial product or insurance offers after opting out
1
Settlement process and costs
None
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
California
8
Georgia
8
Virginia
6
South Carolina
5
Arizona
4
View all states (15)
Florida
2
Nevada
2
Texas
2
Colorado
1
Indiana
1
Maryland
1
Missouri
1
North Carolina
1
Oregon
1
Washington
1
Company response
Closed with explanation
36
Closed with monetary relief
5
Closed with non-monetary relief
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
44
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.