Total CFPB mortgage complaint records
46
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
46
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 6 |
| 2019 | 7 |
| 2020 | 4 |
| 2021 | 10 |
| 2022 | 9 |
| 2023 | 2 |
Trouble during payment process
None
24
Struggling to pay mortgage
None
8
Closing on a mortgage
None
4
Applying for a mortgage or refinancing an existing mortgage
None
3
Application, originator, mortgage broker
None
2
Loan servicing, payments, escrow account
None
2
Credit decision / Underwriting
None
1
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Settlement process and costs
None
1
Florida
7
Georgia
6
Texas
4
Illinois
3
Indiana
3
Virginia
3
Arizona
2
California
2
Connecticut
2
Maryland
2
New Jersey
2
Rhode Island
2
South Carolina
2
Kansas
1
Louisiana
1
Massachusetts
1
North Carolina
1
Ohio
1
Pennsylvania
1
Closed with explanation
42
Closed with monetary relief
3
Closed with non-monetary relief
1
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
37
No
9
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.