US Mortgage Intelligence

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Institution profile

NFM INC

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

58

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20121
20131
20153
20162
20172
20181
20191
20202
20218
202212
20238
20244
20255
20268

Leading issues

  1. Trouble during payment process

    None

    15

  2. Applying for a mortgage or refinancing an existing mortgage

    None

    9

  3. Application, originator, mortgage broker

    None

    5

  4. Closing on a mortgage

    None

    5

  5. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    3

View all issues (19)

  1. Closing on a mortgage

    Closing disclosure or other related disclosures

    3

  2. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    2

  3. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    2

  4. Closing on a mortgage

    Changes in loan terms during or after closing

    2

  5. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

  6. Struggling to pay mortgage

    None

    2

  7. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    1

  8. Closing on a mortgage

    Delays with the closing process

    1

  9. Credit decision / Underwriting

    None

    1

  10. Credit monitoring or identity theft protection services

    Received unwanted marketing or advertising

    1

  11. Incorrect information on your report

    Account information incorrect

    1

  12. Loan modification,collection,foreclosure

    None

    1

  13. Loan servicing, payments, escrow account

    None

    1

  14. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

States

  1. Maryland

    12

  2. Florida

    8

  3. Virginia

    7

  4. North Carolina

    6

  5. California

    5

View all states (19)

  1. Ohio

    5

  2. Georgia

    2

  3. New Jersey

    2

  4. Arizona

    1

  5. Colorado

    1

  6. Illinois

    1

  7. Indiana

    1

  8. Louisiana

    1

  9. Massachusetts

    1

  10. Minnesota

    1

  11. New Hampshire

    1

  12. Rhode Island

    1

  13. South Carolina

    1

  14. Texas

    1

Company response

  1. Closed with explanation

    34

  2. Closed with non-monetary relief

    20

  3. Closed with monetary relief

    4

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    51

  2. No

    7

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology