Total CFPB mortgage complaint records
30
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
30
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 6 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 4 |
| 2018 | 1 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 3 |
| 2026 | 1 |
Application, originator, mortgage broker
None
7
Applying for a mortgage or refinancing an existing mortgage
None
4
Settlement process and costs
None
4
Closing on a mortgage
None
3
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Incorrect information on your report
Information belongs to someone else
1
Loan modification,collection,foreclosure
None
1
Loan servicing, payments, escrow account
None
1
Other
None
1
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
None
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
Texas
21
Pennsylvania
2
South Carolina
2
California
1
District of Columbia
1
Maryland
1
Utah
1
Wisconsin
1
Closed with explanation
23
Closed with monetary relief
5
Closed with non-monetary relief
2
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
29
No
1
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.