Total CFPB mortgage complaint records
81
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
81
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2014 | 5 |
| 2015 | 13 |
| 2016 | 7 |
| 2017 | 6 |
| 2018 | 4 |
| 2020 | 10 |
| 2021 | 17 |
| 2022 | 8 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 2 |
Application, originator, mortgage broker
None
19
Applying for a mortgage or refinancing an existing mortgage
None
16
Trouble during payment process
None
12
Closing on a mortgage
None
11
Settlement process and costs
None
6
Loan servicing, payments, escrow account
None
3
Struggling to pay mortgage
None
3
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
2
Credit decision / Underwriting
None
2
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
Improper use of your report
Received unsolicited financial product or insurance offers after opting out
1
Incorrect information on your report
Personal information incorrect
1
Loan modification,collection,foreclosure
None
1
Trouble during payment process
Payment process
1
California
33
Florida
13
Maryland
7
Virginia
5
Arizona
4
Colorado
3
Texas
3
Alabama
2
New York
2
Pennsylvania
2
District of Columbia
1
Illinois
1
Massachusetts
1
New Mexico
1
Oregon
1
Washington
1
Wisconsin
1
Closed with explanation
61
Closed with non-monetary relief
10
Closed with monetary relief
8
Closed
2
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
81
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.