Total CFPB mortgage complaint records
155
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 3 |
| 2016 | 11 |
| 2017 | 13 |
| 2018 | 13 |
| 2019 | 10 |
| 2020 | 11 |
| 2021 | 23 |
| 2022 | 22 |
| 2023 | 23 |
| 2024 | 17 |
| 2025 | 1 |
| 2026 | 8 |
Leading issues
Struggling to pay mortgage
None
46
Trouble during payment process
None
42
Closing on a mortgage
None
8
Applying for a mortgage or refinancing an existing mortgage
None
6
Trouble during payment process
Escrow, taxes, or insurance
6
View all issues (26)
Incorrect information on your report
Account status incorrect
5
Loan modification,collection,foreclosure
None
5
Application, originator, mortgage broker
None
4
Settlement process and costs
None
4
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
4
Loan servicing, payments, escrow account
None
3
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Struggling to pay mortgage
Foreclosure
2
Trouble during payment process
Loan sold or transferred to another company
2
Trouble during payment process
Payment process
2
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Fees or costs after closing
1
Credit decision / Underwriting
None
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Problem with a credit reporting company's investigation into an existing problem
Was not notified of investigation status or results
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Trouble during payment process
Lien release
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
California
54
Florida
22
Texas
14
Illinois
10
Oregon
7
View all states (23)
Georgia
6
Maryland
5
None
5
Arizona
4
Michigan
4
Minnesota
4
Ohio
4
Virginia
3
Nevada
2
North Carolina
2
Pennsylvania
2
Colorado
1
Connecticut
1
Kentucky
1
New Hampshire
1
New York
1
UNITED STATES MINOR OUTLYING ISLANDS
1
Wisconsin
1
Company response
Closed with explanation
148
Closed
4
Closed with monetary relief
1
Closed with non-monetary relief
1
In progress
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
144
No
11
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.