Total CFPB mortgage complaint records
50
Institution profile
MOUNTAIN AMERICA
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2021 | 6 |
| 2022 | 5 |
| 2023 | 6 |
| 2024 | 8 |
| 2025 | 14 |
| 2026 | 11 |
Leading issues
Trouble during payment process
None
7
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
6
Incorrect information on your report
Account status incorrect
3
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
3
Trouble during payment process
Fees charged
3
View all issues (22)
Trouble during payment process
Paying off the loan
3
Applying for a mortgage or refinancing an existing mortgage
Application denials
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
2
Applying for a mortgage or refinancing an existing mortgage
None
2
Closing on a mortgage
None
2
Incorrect information on your report
Account information incorrect
2
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
2
Struggling to pay mortgage
None
2
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
2
Trouble during payment process
Interest rate
2
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Fees or costs after closing
1
Credit monitoring or identity theft protection services
Problem canceling credit monitoring or identify theft protection service
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Payment process
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
Utah
32
Idaho
6
Arizona
5
Nevada
2
New Mexico
2
View all states (8)
Florida
1
Texas
1
UNITED STATES MINOR OUTLYING ISLANDS
1
Company response
Closed with explanation
39
Closed with non-monetary relief
6
Closed with monetary relief
3
In progress
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
50
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.