Total CFPB mortgage complaint records
32
Institution profile
MORTGAGE CTR LC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 3 |
| 2014 | 5 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 5 |
| 2021 | 1 |
| 2022 | 2 |
| 2024 | 2 |
| 2025 | 1 |
| 2026 | 2 |
Leading issues
Loan modification,collection,foreclosure
None
6
Loan servicing, payments, escrow account
None
6
Closing on a mortgage
None
5
Applying for a mortgage or refinancing an existing mortgage
None
4
Trouble during payment process
None
4
View all issues (10)
Trouble during payment process
Payment process
3
Application, originator, mortgage broker
None
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Michigan
24
Ohio
4
None
2
Virginia
2
Company response
Closed with explanation
23
Closed with non-monetary relief
5
Closed with monetary relief
4
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
31
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.