Total CFPB mortgage complaint records
22
Institution profile
MORTGAGE 1 INC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 3 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 3 |
| 2025 | 2 |
| 2026 | 1 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
5
Trouble during payment process
None
3
Application, originator, mortgage broker
None
2
Closing on a mortgage
None
2
Settlement process and costs
None
2
View all issues (12)
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
2
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Loan servicing, payments, escrow account
None
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Michigan
19
Florida
2
Texas
1
Company response
Closed with explanation
21
Closed with monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
22
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.