Total CFPB mortgage complaint records
49
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
49
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 8 |
| 2014 | 4 |
| 2015 | 8 |
| 2016 | 8 |
| 2017 | 2 |
| 2018 | 5 |
| 2020 | 4 |
| 2021 | 4 |
| 2024 | 2 |
| 2026 | 3 |
Application, originator, mortgage broker
None
11
Trouble during payment process
None
10
Loan servicing, payments, escrow account
None
7
Settlement process and costs
None
7
Applying for a mortgage or refinancing an existing mortgage
None
4
Credit decision / Underwriting
None
3
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
None
1
Loan modification,collection,foreclosure
None
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Paying off the loan
1
California
14
New Jersey
12
Florida
4
New York
4
Illinois
3
Pennsylvania
3
Virginia
2
Colorado
1
Connecticut
1
Georgia
1
Iowa
1
Kentucky
1
Maryland
1
North Carolina
1
Closed with explanation
42
Closed
5
Closed with monetary relief
2
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
35
No
14
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.