US Mortgage Intelligence

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Institution profile

MEMBER FIRST MTG LLC

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

34

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20163
20181
20192
20202
20213
20223
20233
20244
20255
20268

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    6

  2. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    4

  3. Trouble during payment process

    Escrow, taxes, or insurance

    4

  4. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    4

  5. Trouble during payment process

    None

    3

View all issues (16)

  1. Closing on a mortgage

    None

    2

  2. Loan servicing, payments, escrow account

    None

    2

  3. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    1

  4. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    1

  5. Closing on a mortgage

    Changes in loan terms during or after closing

    1

  6. Closing on a mortgage

    Delays with the closing process

    1

  7. Credit decision / Underwriting

    None

    1

  8. Incorrect information on your report

    Account information incorrect

    1

  9. Incorrect information on your report

    Account status incorrect

    1

  10. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    1

  11. Trouble during payment process

    Payment process

    1

States

  1. Michigan

    18

  2. Georgia

    4

  3. New Mexico

    3

  4. Indiana

    2

  5. None

    2

View all states (9)

  1. Texas

    2

  2. California

    1

  3. Louisiana

    1

  4. Washington

    1

Company response

  1. Closed with explanation

    26

  2. Closed with monetary relief

    4

  3. Closed with non-monetary relief

    4

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    32

  2. No

    2

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology