Total CFPB mortgage complaint records
27
Institution profile
MEGA CAP FUND
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2018 | 1 |
| 2021 | 4 |
| 2022 | 5 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 5 |
| 2026 | 9 |
Leading issues
Trouble during payment process
None
7
Trouble during payment process
Escrow, taxes, or insurance
5
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
5
Applying for a mortgage or refinancing an existing mortgage
None
2
Closing on a mortgage
None
2
View all issues (11)
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Struggling to pay mortgage
None
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Payment process
1
States
California
18
Texas
4
Florida
3
Michigan
1
South Carolina
1
Company response
Closed with explanation
25
Closed with monetary relief
1
In progress
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
27
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.