Total CFPB mortgage complaint records
17
Institution profile
LENOX FNCL MTG CORP
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2016 | 1 |
| 2017 | 3 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 5 |
| 2023 | 2 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
8
Closing on a mortgage
None
4
Application, originator, mortgage broker
None
1
Closing on a mortgage
Delays with the closing process
1
Improper use of your report
Report provided to employer without your written authorization
1
View all issues (7)
Loan servicing, payments, escrow account
None
1
Settlement process and costs
None
1
States
California
6
Arizona
2
Texas
2
Washington
2
Florida
1
View all states (9)
Maryland
1
Massachusetts
1
Rhode Island
1
Virginia
1
Company response
Closed with explanation
13
Closed with monetary relief
2
Closed with non-monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
No
9
Yes
8
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.