Total CFPB mortgage complaint records
24
Institution profile
LAKE MICHIGAN
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 12 |
| 2026 | 5 |
Leading issues
Trouble during payment process
Escrow, taxes, or insurance
6
Trouble during payment process
Private mortgage insurance (PMI)
4
Closing on a mortgage
Closing disclosure or other related disclosures
2
Struggling to pay mortgage
None
2
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
View all issues (14)
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
1
Applying for a mortgage or refinancing an existing mortgage
None
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Payment process
1
States
Michigan
19
Florida
2
Ohio
2
Texas
1
Company response
Closed with explanation
23
Closed with monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
24
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.