Total CFPB mortgage complaint records
27
Institution profile
K HOVNANIAN AMER MTG LLC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 6 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 3 |
| 2026 | 4 |
Leading issues
Application, originator, mortgage broker
None
8
Applying for a mortgage or refinancing an existing mortgage
None
3
Closing on a mortgage
None
3
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
2
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
2
View all issues (12)
Credit decision / Underwriting
None
2
Loan servicing, payments, escrow account
None
2
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Settlement process and costs
None
1
Trouble during payment process
Payment process
1
States
New Jersey
5
Texas
5
Arizona
3
Maryland
3
Virginia
3
View all states (11)
Florida
2
Hawaii
2
AA
1
California
1
District of Columbia
1
None
1
Company response
Closed with explanation
27
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
24
No
3
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.