Total CFPB mortgage complaint records
12
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
12
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2017 | 2 |
| 2018 | 1 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 4 |
| 2024 | 1 |
Closing on a mortgage
None
6
Applying for a mortgage or refinancing an existing mortgage
None
3
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Fees or costs after closing
1
Trouble during payment process
None
1
Virginia
8
North Carolina
3
District of Columbia
1
Closed with explanation
11
Closed with monetary relief
1
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
9
No
3
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.