Total CFPB mortgage complaint records
2
Institution profile
Industrial and Commercial Bank of China USA, National Association
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2022 | 1 |
| 2024 | 1 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
None
1
States
California
1
New York
1
Company response
Closed with explanation
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.