Total CFPB mortgage complaint records
18
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
18
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 2 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 3 |
| 2024 | 1 |
| 2026 | 3 |
Closing on a mortgage
None
3
Application, originator, mortgage broker
None
2
Applying for a mortgage or refinancing an existing mortgage
None
2
Closing on a mortgage
Closing disclosure or other related disclosures
2
Loan modification,collection,foreclosure
None
2
Loan servicing, payments, escrow account
None
2
Settlement process and costs
None
1
Struggling to pay mortgage
None
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
None
1
New York
11
Connecticut
2
Tennessee
2
Florida
1
Maryland
1
Pennsylvania
1
Closed with explanation
10
Closed with monetary relief
7
Closed with non-monetary relief
1
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
18
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.