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HOMEOWNERS FNCL GRP USA

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

16

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20151
20161
20182
20202
20211
20221
20234
20241
20251
20262

Leading issues

  1. Closing on a mortgage

    None

    4

  2. Applying for a mortgage or refinancing an existing mortgage

    None

    3

  3. Application, originator, mortgage broker

    None

    2

  4. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  5. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

View all issues (10)

  1. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    1

  2. Closing on a mortgage

    Closing disclosure or other related disclosures

    1

  3. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  4. Trouble during payment process

    Loan sold or transferred to another company

    1

  5. Trouble during payment process

    None

    1

States

  1. Georgia

    3

  2. Texas

    3

  3. Arizona

    2

  4. Florida

    2

  5. None

    2

View all states (9)

  1. California

    1

  2. Illinois

    1

  3. New Mexico

    1

  4. Virginia

    1

Company response

  1. Closed with explanation

    10

  2. Closed with non-monetary relief

    5

  3. Closed with monetary relief

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    15

  2. No

    1

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology