Total CFPB mortgage complaint records
36
Institution profile
HOME FINANCING CTR
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 3 |
| 2014 | 6 |
| 2015 | 5 |
| 2016 | 5 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 1 |
| 2022 | 2 |
| 2025 | 2 |
| 2026 | 3 |
Leading issues
Loan modification,collection,foreclosure
None
11
Trouble during payment process
None
8
Application, originator, mortgage broker
None
5
Struggling to pay mortgage
None
4
Loan servicing, payments, escrow account
None
3
View all issues (10)
Incorrect information on your report
Account status incorrect
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Fees charged
1
States
Florida
33
Michigan
1
None
1
Ohio
1
Company response
Closed with explanation
34
Closed
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
30
No
6
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.