Total CFPB mortgage complaint records
34
Institution profile
HIGHLANDS RES MTG
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 1 |
| 2020 | 3 |
| 2021 | 11 |
| 2022 | 4 |
| 2023 | 3 |
| 2025 | 4 |
| 2026 | 2 |
Leading issues
Trouble during payment process
None
11
Applying for a mortgage or refinancing an existing mortgage
None
4
Application, originator, mortgage broker
None
3
Closing on a mortgage
None
3
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
3
View all issues (13)
Loan servicing, payments, escrow account
None
2
Struggling to pay mortgage
None
2
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Settlement process and costs
None
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Payment process
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Texas
12
Arkansas
3
North Carolina
3
Tennessee
3
California
2
View all states (15)
Washington
2
Colorado
1
Florida
1
Hawaii
1
Michigan
1
Nevada
1
New Jersey
1
Oklahoma
1
Utah
1
Virginia
1
Company response
Closed with explanation
31
Closed with monetary relief
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
34
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.