Total CFPB mortgage complaint records
104
Institution profile
Hancock Whitney Bank
Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 22 |
| 2014 | 12 |
| 2015 | 8 |
| 2016 | 12 |
| 2017 | 9 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 9 |
| 2022 | 2 |
| 2023 | 6 |
| 2024 | 6 |
| 2025 | 2 |
| 2026 | 6 |
Leading issues
Loan modification,collection,foreclosure
None
28
Trouble during payment process
None
19
Loan servicing, payments, escrow account
None
14
Applying for a mortgage or refinancing an existing mortgage
None
6
Closing on a mortgage
None
5
View all issues (18)
Credit decision / Underwriting
None
5
Settlement process and costs
None
5
Application, originator, mortgage broker
None
4
Struggling to pay mortgage
None
3
Trouble during payment process
Payment process
3
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
2
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
2
Trouble during payment process
Escrow, taxes, or insurance
2
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Other
None
1
Struggling to pay mortgage
Foreclosure
1
States
Florida
48
Louisiana
31
Texas
7
Alabama
4
Georgia
4
View all states (11)
Mississippi
3
None
3
California
1
Michigan
1
Pennsylvania
1
Tennessee
1
Company response
Closed with explanation
94
Closed with non-monetary relief
5
Closed with monetary relief
4
In progress
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
103
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.