Total CFPB mortgage complaint records
22
Institution profile
HALLMARK HME MTG
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 1 |
| 2014 | 5 |
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 2 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 3 |
| 2025 | 1 |
| 2026 | 1 |
Leading issues
Closing on a mortgage
None
7
Application, originator, mortgage broker
None
4
Loan servicing, payments, escrow account
None
3
Applying for a mortgage or refinancing an existing mortgage
None
2
Settlement process and costs
None
2
View all issues (9)
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
None
1
States
Indiana
12
Florida
4
Ohio
4
California
1
Missouri
1
Company response
Closed with explanation
18
Closed with monetary relief
4
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
20
No
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.