US Mortgage Intelligence

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Institution profile

GUIDANCE RESIDENTIAL LLC

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

20

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20162
20172
20191
20202
20214
20224
20242
20251
20262

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    7

  2. Trouble during payment process

    None

    5

  3. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  4. Closing on a mortgage

    None

    1

  5. Loan servicing, payments, escrow account

    None

    1

View all issues (10)

  1. Settlement process and costs

    None

    1

  2. Trouble during payment process

    Escrow, taxes, or insurance

    1

  3. Trouble during payment process

    Fees charged

    1

  4. Trouble during payment process

    Private mortgage insurance (PMI)

    1

  5. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    1

States

  1. California

    6

  2. Texas

    3

  3. Georgia

    2

  4. Maryland

    2

  5. New Jersey

    2

View all states (10)

  1. Florida

    1

  2. Illinois

    1

  3. Michigan

    1

  4. New York

    1

  5. Virginia

    1

Company response

  1. Closed with explanation

    17

  2. Closed with monetary relief

    2

  3. In progress

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    19

  2. No

    1

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology