Total CFPB mortgage complaint records
12
Institution profile
GREENSTATE
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 6 |
| 2026 | 2 |
Leading issues
Closing on a mortgage
Fees or costs after closing
2
Trouble during payment process
Payment process
2
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
1
Incorrect information on your report
Information belongs to someone else
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
View all issues (10)
Struggling to pay mortgage
Foreclosure
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Paying off the loan
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
Iowa
6
Illinois
3
Florida
1
Mississippi
1
Texas
1
Company response
Closed with explanation
9
Closed with non-monetary relief
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
11
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.