US Mortgage Intelligence

← Back to institutions

Institution profile

GOLD STAR MTG FNCL

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

26

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20131
20143
20161
20173
20191
20202
20212
20234
20245
20252
20262

Leading issues

  1. Application, originator, mortgage broker

    None

    5

  2. Trouble during payment process

    None

    5

  3. Closing on a mortgage

    None

    4

  4. Closing on a mortgage

    Closing disclosure or other related disclosures

    2

  5. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

View all issues (12)

  1. Trouble during payment process

    Loan sold or transferred to another company

    2

  2. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    1

  3. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  4. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    1

  5. Applying for a mortgage or refinancing an existing mortgage

    None

    1

  6. Other

    None

    1

  7. Trouble during payment process

    Payment process

    1

States

  1. Michigan

    9

  2. California

    5

  3. Ohio

    3

  4. Florida

    2

  5. Arizona

    1

View all states (11)

  1. Georgia

    1

  2. Illinois

    1

  3. Nevada

    1

  4. New Jersey

    1

  5. None

    1

  6. Texas

    1

Company response

  1. Closed with explanation

    17

  2. Closed

    3

  3. Closed with monetary relief

    3

  4. Closed with non-monetary relief

    3

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    25

  2. No

    1

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology