Total CFPB mortgage complaint records
152
Institution profile
FOURLEAF
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2022 | 12 |
| 2023 | 14 |
| 2024 | 20 |
| 2025 | 74 |
| 2026 | 32 |
Leading issues
Trouble during payment process
Payment process
36
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
32
Trouble during payment process
Escrow, taxes, or insurance
18
Trouble during payment process
None
14
Incorrect information on your report
Account status incorrect
7
View all issues (26)
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
5
Applying for a mortgage or refinancing an existing mortgage
None
4
Trouble during payment process
Loan sold or transferred to another company
4
Trouble during payment process
Paying off the loan
4
Struggling to pay mortgage
Foreclosure
3
Struggling to pay mortgage
None
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
2
Closing on a mortgage
Delays with the closing process
2
Closing on a mortgage
None
2
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
2
Trouble during payment process
Interest rate
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Trouble during payment process
Lien release
1
States
New York
103
New Jersey
11
California
10
North Carolina
5
Arizona
4
View all states (18)
Florida
4
Hawaii
2
Ohio
2
South Carolina
2
Connecticut
1
Delaware
1
District of Columbia
1
Indiana
1
Massachusetts
1
Montana
1
New Hampshire
1
Pennsylvania
1
Washington
1
Company response
Closed with explanation
150
In progress
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
151
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.