Total CFPB mortgage complaint records
3,525
Institution profile
Flagstar Bank, National Association
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 36 |
| 2013 | 447 |
| 2014 | 416 |
| 2015 | 339 |
| 2016 | 234 |
| 2017 | 178 |
| 2018 | 193 |
| 2019 | 352 |
| 2020 | 372 |
| 2021 | 475 |
| 2022 | 483 |
Leading issues
Trouble during payment process
None
1,145
Loan modification,collection,foreclosure
None
844
Struggling to pay mortgage
None
517
Loan servicing, payments, escrow account
None
499
Applying for a mortgage or refinancing an existing mortgage
None
178
View all issues (21)
Closing on a mortgage
None
108
Application, originator, mortgage broker
None
89
Settlement process and costs
None
57
Credit decision / Underwriting
None
28
Incorrect information on your report
Account status incorrect
17
Incorrect information on your report
Account information incorrect
10
Other
None
9
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
7
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report
7
Improper use of your report
Reporting company used your report improperly
3
Credit monitoring or identity theft protection services
Problem with product or service terms changing
2
Credit monitoring or identity theft protection services
Billing dispute for services
1
Credit monitoring or identity theft protection services
Didn't receive services that were advertised
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
Incorrect information on your report
Information belongs to someone else
1
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute
1
States
California
487
Florida
393
Texas
264
Michigan
223
Georgia
148
View all states (56)
New York
135
Maryland
126
North Carolina
120
New Jersey
109
Illinois
106
Washington
106
Colorado
103
Arizona
93
Pennsylvania
89
Ohio
84
Virginia
82
Massachusetts
63
None
57
Wisconsin
55
Missouri
54
Oregon
50
South Carolina
48
Minnesota
42
Tennessee
38
Louisiana
37
Nevada
36
Connecticut
32
Indiana
30
Utah
28
Alabama
27
Kansas
25
Oklahoma
23
New Hampshire
18
New Mexico
18
Kentucky
17
Idaho
15
Nebraska
14
District of Columbia
13
Iowa
12
Mississippi
12
Delaware
11
Arkansas
10
Hawaii
10
Rhode Island
10
U.S. Virgin Islands
9
Maine
8
Montana
8
South Dakota
7
West Virginia
7
Vermont
4
AE
3
Alaska
2
AA
1
North Dakota
1
Puerto Rico
1
Wyoming
1
Company response
Closed with explanation
3,481
Closed with monetary relief
28
Closed with non-monetary relief
14
Closed
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
3,525
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.