US Mortgage Intelligence

← Back to institutions

Institution profile

First National Bank of Pennsylvania

Bank · Active · Headquarters: Greenville, PA

Profile data observed August 5, 2026

Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

211

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
201510
201614
201717
201820
201916
202026
202115
202218
202318
202411
202529
202617

Leading issues

  1. Trouble during payment process

    None

    53

  2. Applying for a mortgage or refinancing an existing mortgage

    None

    32

  3. Loan servicing, payments, escrow account

    None

    21

  4. Closing on a mortgage

    None

    20

  5. Struggling to pay mortgage

    None

    14

View all issues (30)

  1. Trouble during payment process

    Escrow, taxes, or insurance

    10

  2. Application, originator, mortgage broker

    None

    9

  3. Trouble during payment process

    Payment process

    9

  4. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    6

  5. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    5

  6. Closing on a mortgage

    Changes in loan terms during or after closing

    3

  7. Trouble during payment process

    Private mortgage insurance (PMI)

    3

  8. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    2

  9. Closing on a mortgage

    Closing disclosure or other related disclosures

    2

  10. Closing on a mortgage

    Delays with the closing process

    2

  11. Incorrect information on your report

    Account status incorrect

    2

  12. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    2

  13. Struggling to pay mortgage

    Foreclosure

    2

  14. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    2

  15. Trouble during payment process

    Lien release

    2

  16. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  17. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    1

  18. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    1

  19. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  20. Incorrect information on your report

    Account information incorrect

    1

  21. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    1

  22. Problem with fraud alerts or security freezes

    None

    1

  23. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    1

  24. Trouble during payment process

    Fees charged

    1

  25. Trouble during payment process

    Interest rate

    1

States

  1. Pennsylvania

    53

  2. Maryland

    45

  3. North Carolina

    45

  4. Virginia

    20

  5. Ohio

    18

View all states (18)

  1. South Carolina

    6

  2. None

    4

  3. District of Columbia

    3

  4. New Jersey

    3

  5. Delaware

    2

  6. Illinois

    2

  7. New Hampshire

    2

  8. New York

    2

  9. Tennessee

    2

  10. California

    1

  11. Colorado

    1

  12. Florida

    1

  13. West Virginia

    1

Company response

  1. Closed with explanation

    169

  2. Closed with monetary relief

    28

  3. Closed with non-monetary relief

    13

  4. Closed

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    202

  2. No

    9

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology