US Mortgage Intelligence

← Back to institutions

Institution profile

First Horizon Bank

Bank · Active · Headquarters: Memphis, TN

Profile data observed August 3, 2026

Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

324

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20123
201339
201430
201523
201626
201715
201816
201915
202017
202135
202229
202335
202419
202512
202610

Leading issues

  1. Trouble during payment process

    None

    73

  2. Loan servicing, payments, escrow account

    None

    60

  3. Loan modification,collection,foreclosure

    None

    47

  4. Closing on a mortgage

    None

    23

  5. Applying for a mortgage or refinancing an existing mortgage

    None

    22

View all issues (32)

  1. Struggling to pay mortgage

    None

    21

  2. Application, originator, mortgage broker

    None

    8

  3. Trouble during payment process

    Escrow, taxes, or insurance

    7

  4. Closing on a mortgage

    Closing disclosure or other related disclosures

    5

  5. Credit decision / Underwriting

    None

    5

  6. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    5

  7. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    4

  8. Settlement process and costs

    None

    4

  9. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    4

  10. Trouble during payment process

    Payment process

    4

  11. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    3

  12. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    3

  13. Trouble during payment process

    Loan sold or transferred to another company

    3

  14. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    3

  15. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    2

  16. Incorrect information on your report

    Account status incorrect

    2

  17. Incorrect information on your report

    Old information reappears or never goes away

    2

  18. Other

    None

    2

  19. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    2

  20. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    2

  21. Trouble during payment process

    Paying off the loan

    2

  22. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    1

  23. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  24. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

  25. Improper use of your report

    Reporting company used your report improperly

    1

  26. Trouble during payment process

    Interest rate

    1

  27. Trouble during payment process

    Lien release

    1

States

  1. Tennessee

    42

  2. California

    28

  3. Florida

    27

  4. Louisiana

    27

  5. North Carolina

    22

View all states (37)

  1. Maryland

    16

  2. New York

    14

  3. Arkansas

    13

  4. Georgia

    12

  5. Arizona

    10

  6. Massachusetts

    10

  7. Pennsylvania

    10

  8. Texas

    10

  9. Virginia

    10

  10. New Jersey

    9

  11. None

    7

  12. Washington

    7

  13. Mississippi

    6

  14. Michigan

    5

  15. Nevada

    5

  16. Alabama

    4

  17. Illinois

    4

  18. Oregon

    4

  19. New Mexico

    3

  20. Ohio

    3

  21. Missouri

    2

  22. New Hampshire

    2

  23. South Carolina

    2

  24. Wisconsin

    2

  25. Colorado

    1

  26. Delaware

    1

  27. Idaho

    1

  28. Indiana

    1

  29. Maine

    1

  30. Oklahoma

    1

  31. Rhode Island

    1

  32. Utah

    1

Company response

  1. Closed with explanation

    298

  2. Closed with non-monetary relief

    14

  3. Closed with monetary relief

    10

  4. Closed

    2

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    321

  2. No

    3

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology