U.S. Mortgage Index

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Public institution profile · Bank · Not a recommendation

First Horizon Bank

BankMemphis, TNActive

FDIC certificate 4977

Data observedAugust 3, 2026Section records may have different source dates.

Identifiers, verification, and corrections

Stable identifiers

Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.

FDIC certificate
4977
company ID
Not published — no verified match
More identifiers
Federal Reserve
485559
OCC charter number
Not published — no verified match
Not published — no verified match
Official website
https://www.firsthorizon.com

Verify at FDICVerify at FFIEC NIC / regulator

Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Profile notes

This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.

Data correction

Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.

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At a glance

Institution type
Bank
Status
Active
Headquarters
Memphis, TN
HMDA activity
Published activity year 2025
Listed branch locations
409
Complaint records
CFPB search status is not currently available.
CRA examinations
Satisfactory, exam March 18, 2024
Institution history
33 published events

What USMI publishes

Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.

Institution type
Bank
Status
Active
Headquarters
Memphis, TN
activity
Published activity year 2025
Listed branch locations
409
Complaint records
CFPB search status is not currently available.
CRA examinations
Satisfactory, exam March 18, 2024
Institution history
33 published events

Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.

What this profile is not

  • Not a lender recommendation or ranking.
  • Not a mortgage rate sheet or quote.
  • Not an underwriting, approval, or eligibility decision.
  • Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
  • Not a complaint-resolution channel.
  • Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.

HMDA

Mortgage activity

Reported records for the selected year. These figures are not a lender score.

14,363reported records

8,447reported originations

2025 reported mortgage activity. Source: HMDA.

HMDA2025The year selector below shows each published activity year.

Ask about this activity

activity

Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.

Geographynationwide

HMDA source observed2026-08-09

HMDA records

14,363

2025

Loan originations

8,447

2025

Denials

2,972

2025

Withdrawals

1,561

2025

Denial rate among decisioned applications

25.4%

2025

Annual history

Scroll sideways to review every HMDA column.

Annual HMDA activity history
YearHMDA recordsOriginationsApproved but not acceptedDenialsWithdrawalsDenial rate
202514,3638,4473002,9721,56125.4%
202413,3267,8082722,8891,41826.3%
202319,01211,1324234,8251,66929.5%
202223,21014,6495174,5392,39023.0%
202130,23520,3626293,9753,89915.9%
20208,8125,1011021,6931,12724.6%
20198,2055,153861,76291225.2%
20189,3485,7681252,30381128.1%

Detailed activity

Loan type and purpose

Loan type and purpose breakdown for 2025
CategoryHMDA records
Conventional12,944
FHA984
VA353
RHS / FSA82
Home purchase6,959
Home improvement3,119
Refinancing2,377
Cash-out refinancing642

State reporting

45 states / territories reported

How to read these figures

HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.

CFPB

CFPB consumer submissions

Complaints are consumer submissions and are not findings of wrongdoing.

CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.

Ask about these complaints

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

324

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20123
201339
201430
201523
201626
201715
201816
201915
202017
202135
202229
202335
202419
202512
202610

Leading issues

  1. Trouble during payment process

    None

    73

  2. Loan servicing, payments, escrow account

    None

    60

  3. Loan modification,collection,foreclosure

    None

    47

  4. Closing on a mortgage

    None

    23

  5. Applying for a mortgage or refinancing an existing mortgage

    None

    22

View all issues (32)

  1. Struggling to pay mortgage

    None

    21

  2. Application, originator, mortgage broker

    None

    8

  3. Trouble during payment process

    Escrow, taxes, or insurance

    7

  4. Closing on a mortgage

    Closing disclosure or other related disclosures

    5

  5. Credit decision / Underwriting

    None

    5

  6. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    5

  7. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    4

  8. Settlement process and costs

    None

    4

  9. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    4

  10. Trouble during payment process

    Payment process

    4

  11. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    3

  12. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    3

  13. Trouble during payment process

    Loan sold or transferred to another company

    3

  14. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    3

  15. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    2

  16. Incorrect information on your report

    Account status incorrect

    2

  17. Incorrect information on your report

    Old information reappears or never goes away

    2

  18. Other

    None

    2

  19. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    2

  20. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    2

  21. Trouble during payment process

    Paying off the loan

    2

  22. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    1

  23. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  24. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

  25. Improper use of your report

    Reporting company used your report improperly

    1

  26. Trouble during payment process

    Interest rate

    1

  27. Trouble during payment process

    Lien release

    1

States

  1. Tennessee

    42

  2. California

    28

  3. Florida

    27

  4. Louisiana

    27

  5. North Carolina

    22

View all states (37)

  1. Maryland

    16

  2. New York

    14

  3. Arkansas

    13

  4. Georgia

    12

  5. Arizona

    10

  6. Massachusetts

    10

  7. Pennsylvania

    10

  8. Texas

    10

  9. Virginia

    10

  10. New Jersey

    9

  11. None

    7

  12. Washington

    7

  13. Mississippi

    6

  14. Michigan

    5

  15. Nevada

    5

  16. Alabama

    4

  17. Illinois

    4

  18. Oregon

    4

  19. New Mexico

    3

  20. Ohio

    3

  21. Missouri

    2

  22. New Hampshire

    2

  23. South Carolina

    2

  24. Wisconsin

    2

  25. Colorado

    1

  26. Delaware

    1

  27. Idaho

    1

  28. Indiana

    1

  29. Maine

    1

  30. Oklahoma

    1

  31. Rhode Island

    1

  32. Utah

    1

Company response

  1. Closed with explanation

    298

  2. Closed with non-monetary relief

    14

  3. Closed with monetary relief

    10

  4. Closed

    2

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    321

  2. No

    3

How to read these figures

Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology

Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.

Regulatory records

Regulatory & institutional records

Only records that apply to this institution are shown. Identifiers stay as published.

FFIEC NICAugust 19, 2026Observed date for the NIC institution record.

Ask about this regulatory record

Institution identity

FDIC BankFind baseline

FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.

Legal name
First Horizon Bank
Display name
First Horizon Bank
Institution status
Active
FDIC insured
Yes
FDIC insured since
January 1, 1934
Established date
January 1, 1864
Charter class
State-chartered commercial bank, member of the Federal Reserve System (FRS)
Primary federal regulator
Federal Reserve Board
Headquarters
Memphis, TN, 38103, United States
Website
https://www.firsthorizon.com
FDIC certificate number
4977
Federal Reserve
485559
Domestic location count
421
Source observed
August 3, 2026

Regulatory information

Regulatory profile

Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.

Regulatory identity

Institution status
ACTIVE
Primary federal regulator
FRS
Institution type
State Member Bank
Primary activity
NAICS 52211
FDIC certificate
4977
Federal Reserve
485559
COOWI3L2W9TPYR3WJX37
Headquarters
165 Madison, Memphis, TN, 38103, United States
Primary deposit insurer
Deposit Insurance Fund (DIF)
Source observed
August 19, 2026

Community Reinvestment Act (CRA)

Latest available CRA evaluation

Rating
Satisfactory
Exam date
March 18, 2024
Regulator
Federal Reserve
Examination method
Large Bank Exam

This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.

CRA evaluations are examination results from the relevant regulatory process and should be interpreted in the context of the examination date and source.

Historical CRA evaluations

Scroll sideways to see every CRA examination column.

Historical CRA evaluations
Exam dateCRA ratingRegulatorExamination method
March 18, 2024SatisfactoryFederal ReserveLarge Bank Exam
November 30, 2020SatisfactoryFederal ReserveLarge Bank Exam

Read the methodology

Formal hierarchy

FFIEC NIC hierarchy rows

28

Showing 1 through 25 of 28 relationship records

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

Additional profile fields

Fields below supplement the primary source baseline and are shown only when present on the public profile.

Entity type
FDIC-insured state-chartered member bank

Locations

Branch and office locations

Start with the published count and primary location. Search stays paged so the first view stays readable.

FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.

Ask about these locations

Branch locations

Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.

Branch network

Listed locations

409

Showing 151 through 200 of 409 listed locations

Scroll sideways to see every branch column.

Showing 151 through 200 of 409 FFIEC NIC branch locations
BranchAddressCityStatePostal code
HARRISON AVENUE BRANCH301 Harrison AvenueNew OrleansLA70124
MID CITY CANAL STREET BRANCH4011 Canal StreetNew OrleansLA70119
O.C HALEY BLVD CRA BRANCH1409 Oretha Castle Haley BoulevardNew OrleansLA70113
PAN AMERICAN BRANCH601 Poydras StreetNew OrleansLA70130
PRYTANIA STREET BRANCH4909 Prytania StreetNew OrleansLA70115
SAINT CHARLES BRANCH3412 Saint Charles AvenueNew OrleansLA70115
OPELOUSAS BRANCH428 East Landry STOpelousasLA70570
RUSTON BRANCH400 N Vienna STRustonLA71270
70TH STREET BRANCH6985 Fern LoopShreveportLA71105
TEXAS STREET BRANCH320 Texas StreetShreveportLA71101
SLIDELL BRANCH2060 Gause Boulevard, EastSlidellLA70461
CARLYSS BRANCH4494 Highway 27 SouthSulphurLA70665
CITIES SERVICES HIGHWAY BRANCH4100 Maplewood DriveSulphurLA70663
MCMILLAN BRANCH610 Mcmillan RoadWest MonroeLA71291
HERNANDO FINANCIAL CENTER500 East Commerce StreetHernandoMS38632
OLIVE BRANCH FINANCIAL CENTER7430 Goodman RoadOlive BranchMS38654
SENATOBIA BRANCH207 East Main StreetSenatobiaMS38668
SOUTHAVEN/GOODMAN ROAD BRANCH615 Goodman Road EastSouthavenMS38671
HILLSDALE BRANCH5361 US Highway 158AdvanceNC27006
ARCHDALE BRANCH10108 South Main StreetArchdaleNC27263
DOWNTOWN ASHEBORO BRANCH101 Sunset AvenueAsheboroNC27203
LEICESTER BRANCH462 New Leicester HighwayAshevilleNC28806
NORTH ASHEVILLE BRANCH918 Merrimon AveAshevilleNC28804
SOUTH ASHEVILLE BRANCH1751 Hendersonville RoadAshevilleNC28803
BELMONT BRANCH6440 Wilkinson BoulevardBelmontNC28012
BOONE BRANCH325 Leola StreetBooneNC28607
BURLINGTON MAIN BRANCH245 West Davis StreetBurlingtonNC27215
HUFFMAN MILL BRANCH503 Huffman Mill RoadBurlingtonNC27215
CARY PARKWAY BRANCH3685 S.w. Cary ParkwayCaryNC27513
KILDAIRE BRANCH1201 Kildaire Farm RDCaryNC27511
WEST CARY BRANCH7705 Carpenter Fire Station RoadCaryNC27519
UNIVERSITY MALL BRANCH201 S Estes DRChapel HillNC27514
WEST FRANKLIN STREET BRANCH126 West Franklin STChapel HillNC27516
CHARLOTTE - SOUTH PARK BRANCH6816 Carnegie BlvdCharlotteNC28211
CHARLOTTE COMMERCIAL BANKING BRANCH4064 Colony Road, Suite 195BCharlotteNC28211
CHARLOTTE-UPTOWN BRANCH301 South Mcdowell Street, Suite 100CharlotteNC28204
MATTHEWS BRANCH2432 Mckee RoadCharlotteNC28270
CHINA GROVE BRANCH200 North Main StreetChina GroveNC28023
CLEMMONS BRANCH6290 Towncenter DriveClemmonsNC27012
CORNELIUS BRANCH8231 Magnolia Estates DriveCorneliusNC28031
BETHESDA POINTE BRANCH1611 South Miami BlvdDurhamNC27703
CROASDAILE BRANCH1821 Hillandale RDDurhamNC27705
NORTHGATE MALL BRANCH1516 North Gregson STDurhamNC27701
RIVERVIEW II BRANCH5112 North Roxboro RoadDurhamNC27704
SOUTH SQUARE II BRANCH4235 University DRDurhamNC27707
TRIANGLE PARK BRANCH2008 East Hwy 54DurhamNC27713
MCPHERSON BRANCH929 South Mcpherson Church RDFayettevilleNC28303
RAMSEY STREET BRANCH4841 Ramsey StreetFayettevilleNC28311
GASTONIA BRANCH804 South New Hope RoadGastoniaNC28054
GRAHAM BRANCH227 South Main StreetGrahamNC27253

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

History

Institution history

Events are listed by date. The source event type is kept with the record.

HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.

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Institution history

History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.

Institutional history

FFIEC NIC history events

33

Showing 1 through 25 of 33 history events

FFIEC NIC institutional history events
Event dateEvent typeRelated institution
July 2, 2020Charter Discontinued (Merger or Purchase & Assumption)—
December 1, 2017Charter Discontinued (Merger or Purchase & Assumption)—
October 17, 2015Charter Discontinued (Merger or Purchase & Assumption)—
June 8, 2013Failure - Government Assistance ProvidedMOUNTAIN NATIONAL BANK
December 31, 2007Charter Discontinued (Merger or Purchase & Assumption)FIRST TENNESSEE MORTGAGE SERVICES, INC.
June 1, 2007Charter Discontinued (Merger or Purchase & Assumption)FHMSH, INC.
June 1, 2007Charter Discontinued (Merger or Purchase & Assumption)FIRST HORIZON HOME LOAN CORPORATION
June 1, 2007Charter Discontinued (Merger or Purchase & Assumption)FT MORTGAGE HOLDING CORPORATION
August 27, 2005Charter Discontinued (Merger or Purchase & Assumption)—
November 17, 2001Charter Discontinued (Merger or Purchase & Assumption)—
March 24, 2001Charter Discontinued (Merger or Purchase & Assumption)—
December 19, 1998Charter Discontinued (Merger or Purchase & Assumption)—
February 24, 1995Charter Discontinued (Merger or Purchase & Assumption)—
June 25, 1993Charter Discontinued (Merger or Purchase & Assumption)—
September 1, 1991Charter Discontinued (Merger or Purchase & Assumption)—
January 1, 1991Charter Discontinued (Merger or Purchase & Assumption)—
October 26, 1990Failure - Government Assistance ProvidedFIRST NATIONAL BANK OF JACKSON
July 19, 1986Failure - Government Assistance ProvidedFARMERS' BANK
September 1, 1984Charter Discontinued (Merger or Purchase & Assumption)—
September 1, 1984Charter Discontinued (Merger or Purchase & Assumption)—
September 1, 1984Charter Discontinued (Merger or Purchase & Assumption)—
August 1, 1984Charter Discontinued (Merger or Purchase & Assumption)—
August 1, 1984Charter Discontinued (Merger or Purchase & Assumption)—
August 1, 1984Charter Discontinued (Merger or Purchase & Assumption)—
August 1, 1984Charter Discontinued (Merger or Purchase & Assumption)—

These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.

FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.

SourcesEach source keeps its own observed date. Dates are not combined into one profile date.

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Sources & methodology

Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.

CFPB Consumer Complaint Database search

Consumer Financial Protection Bureau

Source reviewed2026-08-03

Limitation

Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.

Methodology

HMDA modified LAR

Consumer Financial Protection Bureau

Source reviewed2026-08-03

Limitation

HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.

Methodology

Cite this profile

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