Total CFPB mortgage complaint records
105
Institution profile
FIRST HOME MORTGAGE CORPORATIO
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2014 | 1 |
| 2015 | 5 |
| 2016 | 6 |
| 2017 | 5 |
| 2018 | 3 |
| 2019 | 4 |
| 2020 | 4 |
| 2021 | 10 |
| 2022 | 17 |
| 2023 | 23 |
| 2024 | 8 |
| 2025 | 10 |
| 2026 | 9 |
Leading issues
Trouble during payment process
None
28
Struggling to pay mortgage
None
12
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
8
Applying for a mortgage or refinancing an existing mortgage
None
7
Closing on a mortgage
None
6
View all issues (26)
Loan servicing, payments, escrow account
None
6
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
4
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
4
Trouble during payment process
Payment process
4
Application, originator, mortgage broker
None
3
Incorrect information on your report
Account status incorrect
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Credit decision / Underwriting
None
2
Loan modification,collection,foreclosure
None
2
Trouble during payment process
Loan sold or transferred to another company
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Incorrect information on your report
Account information incorrect
1
Incorrect information on your report
Information is missing that should be on the report
1
Struggling to pay mortgage
Foreclosure
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
Maryland
66
Virginia
12
District of Columbia
9
Rhode Island
5
Florida
4
View all states (12)
Massachusetts
3
Illinois
1
New York
1
North Carolina
1
Pennsylvania
1
South Carolina
1
West Virginia
1
Company response
Closed with explanation
103
Closed with monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
99
No
6
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.