Total CFPB mortgage complaint records
45
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 4 |
| 2014 | 3 |
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 9 |
| 2018 | 2 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 4 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 2 |
| 2026 | 3 |
Leading issues
Struggling to pay mortgage
None
10
Loan servicing, payments, escrow account
None
9
Trouble during payment process
None
9
Application, originator, mortgage broker
None
3
Loan modification,collection,foreclosure
None
3
View all issues (14)
Closing on a mortgage
None
2
Trouble during payment process
Escrow, taxes, or insurance
2
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Setting up an escrow account for taxes and insurance
1
Credit decision / Underwriting
None
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
States
Texas
40
Georgia
2
Arizona
1
New Mexico
1
None
1
Company response
Closed with explanation
38
Closed with monetary relief
6
Closed with non-monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
44
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.