Total CFPB mortgage complaint records
70
Institution profile
FBC MTG LLC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 7 |
| 2016 | 9 |
| 2017 | 15 |
| 2018 | 16 |
| 2019 | 6 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 7 |
| 2023 | 3 |
Leading issues
Trouble during payment process
None
15
Applying for a mortgage or refinancing an existing mortgage
None
13
Closing on a mortgage
None
8
Application, originator, mortgage broker
None
7
Loan servicing, payments, escrow account
None
7
View all issues (12)
Struggling to pay mortgage
None
7
Loan modification,collection,foreclosure
None
4
Settlement process and costs
None
4
Incorrect information on your report
Account status incorrect
2
Improper use of your report
Reporting company used your report improperly
1
Incorrect information on your report
Account information incorrect
1
Other
None
1
States
Florida
41
California
3
Colorado
3
North Carolina
3
Pennsylvania
3
View all states (19)
Arizona
2
Georgia
2
Michigan
2
Alabama
1
Connecticut
1
Illinois
1
Kentucky
1
Maine
1
Maryland
1
Massachusetts
1
Ohio
1
Oregon
1
Texas
1
Washington
1
Company response
Closed with explanation
70
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
60
No
10
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.