Total CFPB mortgage complaint records
43
Institution profile
EVERGREEN MONEYSOURCE MTG
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 2 |
| 2016 | 4 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 7 |
| 2026 | 6 |
Leading issues
Closing on a mortgage
None
7
Struggling to pay mortgage
None
7
Trouble during payment process
None
7
Loan servicing, payments, escrow account
None
3
Application, originator, mortgage broker
None
2
View all issues (18)
Applying for a mortgage or refinancing an existing mortgage
None
2
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
2
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
2
Trouble during payment process
Escrow, taxes, or insurance
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Fees or costs after closing
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Incorrect information on your report
Personal information incorrect
1
Loan modification,collection,foreclosure
None
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Trouble during payment process
Payment process
1
States
Washington
17
California
8
Nevada
7
Oregon
3
Arizona
2
View all states (10)
Florida
2
Idaho
1
Louisiana
1
Texas
1
Utah
1
Company response
Closed with explanation
38
Closed with monetary relief
4
Closed with non-monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
41
No
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.