Total CFPB mortgage complaint records
15
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 3 |
| 2016 | 4 |
| 2017 | 1 |
| 2018 | 6 |
| 2019 | 1 |
Leading issues
Closing on a mortgage
None
6
Application, originator, mortgage broker
None
2
Credit decision / Underwriting
None
2
Loan servicing, payments, escrow account
None
2
Applying for a mortgage or refinancing an existing mortgage
None
1
View all issues (7)
Settlement process and costs
None
1
Trouble during payment process
None
1
States
California
6
Utah
2
Arizona
1
Florida
1
None
1
View all states (9)
Oregon
1
Pennsylvania
1
Tennessee
1
Washington
1
Company response
Closed with explanation
8
Closed with monetary relief
7
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
14
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.