Total CFPB mortgage complaint records
92
Institution profile
EQUITY LOANS
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 8 |
| 2018 | 4 |
| 2019 | 1 |
| 2020 | 6 |
| 2021 | 8 |
| 2022 | 17 |
| 2023 | 18 |
| 2024 | 13 |
| 2025 | 11 |
| 2026 | 2 |
Leading issues
Trouble during payment process
None
20
Closing on a mortgage
None
15
Applying for a mortgage or refinancing an existing mortgage
None
12
Struggling to pay mortgage
None
6
Trouble during payment process
Payment process
5
View all issues (25)
Application, originator, mortgage broker
None
3
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
3
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
3
Trouble during payment process
Escrow, taxes, or insurance
3
Trouble during payment process
Loan sold or transferred to another company
3
Applying for a mortgage or refinancing an existing mortgage
Application denials
2
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
2
Settlement process and costs
None
2
Trouble during payment process
Paying off the loan
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Closing on a mortgage
Fees or costs after closing
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Incorrect information on your report
Account information incorrect
1
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
1
Trouble during payment process
Private mortgage insurance (PMI)
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Florida
24
Georgia
10
California
9
Maryland
7
New Jersey
5
View all states (24)
Illinois
4
Virginia
4
Tennessee
3
Texas
3
Colorado
2
Louisiana
2
Massachusetts
2
Missouri
2
Nevada
2
New York
2
Pennsylvania
2
Wyoming
2
Alabama
1
Connecticut
1
Kansas
1
Kentucky
1
Maine
1
Michigan
1
Montana
1
Company response
Closed with explanation
91
Closed with monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
91
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.