US Mortgage Intelligence

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Institution profile

E MTG MGMT LLC

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

36

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20162
20176
20183
20191
20201
20212
20225
20235
20245
20254
20262

Leading issues

  1. Trouble during payment process

    None

    6

  2. Closing on a mortgage

    None

    5

  3. Applying for a mortgage or refinancing an existing mortgage

    None

    3

  4. Closing on a mortgage

    Changes in loan terms during or after closing

    3

  5. Struggling to pay mortgage

    None

    3

View all issues (18)

  1. Application, originator, mortgage broker

    None

    2

  2. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    2

  3. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    2

  4. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    1

  5. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    1

  6. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

  7. Credit decision / Underwriting

    None

    1

  8. Incorrect information on your report

    Account information incorrect

    1

  9. Incorrect information on your report

    Information belongs to someone else

    1

  10. Problem with a company's investigation into an existing problem

    Investigation took more than 30 days

    1

  11. Settlement process and costs

    None

    1

  12. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  13. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    1

States

  1. New Jersey

    7

  2. Florida

    6

  3. Pennsylvania

    5

  4. California

    3

  5. Michigan

    3

View all states (14)

  1. South Carolina

    3

  2. New Hampshire

    2

  3. Arizona

    1

  4. Connecticut

    1

  5. Delaware

    1

  6. Illinois

    1

  7. Massachusetts

    1

  8. Oregon

    1

  9. Virginia

    1

Company response

  1. Closed with explanation

    32

  2. Closed with monetary relief

    2

  3. Closed with non-monetary relief

    2

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    32

  2. No

    4

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology